Terms and conditions

Statement of responsibility

The text you accept when you create an account.

I declare on my honour that I have no contraindications to physical exercise and that being fit for the classes is my responsibility. I will respect my limits and tell the teacher about any injury, condition or feeling unwell. I can note limitations in the app, in Me → Health, if I want to.

Also:

• If you have a health condition, are pregnant or recovering from an injury, talk to your doctor before starting and tell the teacher before the class.
• Follow the teacher's guidance and stop if you feel pain or unwell.
• The studio's therapies and practices are for wellbeing and don't replace medical diagnosis or treatment.

1. Who we are and what these terms cover

The Ocean Yoga Caparica studio is at Rua do Juncal, 5C, Torre das Argolas, 2825-359 Costa da Caparica. Contact: hello@oceanyogacaparica.pt and +351 962 236 921 (WhatsApp).

These terms govern the use of the site oceanyogacaparica.pt and the My Ocean app, your account, bookings of classes, therapies, private sessions and events, and purchases of plans, tickets and gift cards. When you book or buy, you accept the version in force at that time. How we handle your data is in the Privacy policy.

The terms exist in Portuguese and English. If they differ, the Portuguese version prevails.

2. Your account

• To book and buy you need an account, with your name and an email (or your Google or Facebook account). You sign in with a code we email you, or with a password if you create one.
• The account is personal: one per person, with true details. Don't share it or use someone else's plans.
• The app is for adults. Children's classes are booked by a responsible adult, in their own account.
• Keep your email up to date: it is how we tell you what matters.
• Don't share your sign-in codes or password. If you think someone got into your account, tell us.
• Don't use automated means to book or read the app, or try to get around the booking rules.
• We may suspend an account used abusively or fraudulently (for example, to get first-time offers several times), after telling you why.

3. Classes

• Booking: bookings open 30 days before each class and close 15 minutes before it starts. Each class has up to 12 places, unless the app says otherwise.
• Minimum bookings: a class needs 2 people booked to go ahead. If it doesn't have them at the decision time (as a rule the evening before, at 8pm), it may be cancelled. We tell you and the class goes back to your plan.
• Cancelling: up to 12 hours before the start, the class goes back to your plan. After that, or if you don't show up without cancelling, the class counts as used (on a pack it comes off your balance; on a monthly plan it counts towards the week's classes). The app always tells you which it is before you confirm. In exceptional cases, talk to us.
• Switching class: up to 12 hours before, you can switch to another class with a place, in one step.
• Waiting list: for a full class, you join the waiting list. If a place opens up to 2 hours before, it is yours automatically and we tell you; if you used a plan, it counts as a booking. Closer to the time, we tell the whole list and the first to book gets it.
• Standing booking: for a class you take every week, we can book it for you each week while your plan has classes. You cancel each class like any other.
• Checking in: you check in with the studio's QR code or in the app, from 30 minutes before to 15 minutes after the start. Arrive in time to settle in; the class starts on time.
• Changes: a class's teacher may be replaced, and the timetable may change from a given day. Outdoor classes may move indoors or be cancelled for bad weather. When a change affects a class you booked, we tell you.
• Holidays: there are no classes on public holidays, unless the app says otherwise.
• Online: for an online class, the link reaches you shortly before it starts. It is for you only.

4. Plans and prices

• Prices: in euros, taxes included, as shown in the Shop when you buy.
• First-time offers (trial class and similar): one per person.
• Single classes and packs: a number of classes to use within the period shown in the Shop, counted from purchase. Classes not used in that period are lost. Plans are personal and can't be transferred.
• Monthly plans: give the times a week shown in the plan and renew every month until you cancel.
  • You stop the renewal in the app whenever you like; you keep your classes until the end of the paid month.
  • With a card or Revolut Pay, the plan renews on its own on the last day; 6 days before, we tell you the date and the amount.
  • With MB WAY or Multibanco, 6 days before we send you a payment request. You have up to 3 days after the end of the period to pay; if you don't, the plan ends.
  • If the price changes, the renewal notice tells you the new amount before you are charged, and you can cancel before.
• Account credit: what we give back as credit stays in your account and is used first on a purchase (on a renewal, only if you want). It doesn't expire.
• Gift cards: valid for 365 days from purchase. Once used, the amount becomes credit in the recipient's account, or the plan becomes active.
• Discounts: «Bring a friend» gives 10% to whoever arrives with your link on their first monthly plan, and 10% to you on the next monthly plan you buy in the Shop, once they have paid theirs. The studio's team get 10% off what they buy for themselves, on the plans and services shown. Only one discount applies per purchase (the larger), and never on first-time offers or gift cards.
• Urban Sports Club and ClassPass: if you book through these partners, their rules apply too, including visits per month. Missing several classes without cancelling can pause booking with Urban Sports Club for a while.

5. Therapies and private sessions

• You choose the therapy, the length, the place (at the studio, outdoors or at your home, where offered), the day and the time. Some are confirmed at once; others are requests we accept or answer with another time.
• A request with no answer by the time asked for expires, and what you paid goes back to your account as credit.
• Cancelling: up to 24 hours before, what you paid goes back to your account as credit. After that, there is no refund.
• At your home: the app shows the travel fee and the areas we cover before you confirm.
• Some therapies are paid on site. The app tells you how much and to whom before you confirm.
• The therapy form is optional and read only by the therapist you chose.

6. Events, workshops and courses

• Each event's page says what it includes, its days, price and conditions. Some courses are paid in instalments, on the dates shown.
• Cancelling a ticket: up to 7 days before the event, what you paid goes back to your account as credit. After that, your place is freed for someone else, with no refund.
• Waiting list: if a place opens, we hold it for you for 24 hours to pay; if you don't, it goes to the next person.
• Free or donation events: you sign up without paying in the app; a donation, if you like, is given on the day. If you can't come, cancel so the place goes to someone else.
• Paying on site: when an event is paid on site, the app tells you how much and to whom. Cancelling such a sign-up has nothing to give back.

7. If the studio cancels

If we cancel a class, we tell you and the class goes back to your plan. If we cancel a therapy or an event, what you paid in the app comes back to you: as account credit or the same way you paid. If you'd rather have the money back, ask us and we refund it the same way you paid. If the studio closes on a day for an unforeseen reason, that day's classes go back to the plans.

8. Payments

• You pay in the app by card, MB WAY, Multibanco or Revolut Pay, through Stripe. Multibanco only shows for purchases at least 7 days away or with no date.
• When you choose a class, therapy or event paid there and then, your place is held for 10 minutes while you pay. If the payment doesn't arrive, the place is freed.
• When you buy a pack or a single class, we ask whether you want to keep your card. If you say yes, your next purchase takes one tap, always after you confirm. You can remove the card in Me. Monthly plans always keep the card, to renew.
• If you pay for the same thing twice, the second payment goes back the same way; if that isn't possible, it becomes credit. We always tell you.
• The studio issues the invoice and sends it by email.

9. Right of withdrawal (14 days)

When it applies. If you buy a plan (single class, pack or monthly plan) or a gift card in the app or on the site, you can withdraw from the purchase within 14 days, without giving a reason and at no cost, except as set out below.

When it doesn't apply. Booking or buying a class, therapy, session or event with a set day and time carries no right of withdrawal, because it is a leisure service with a set date (article 17 of Decree-Law 24/2014). The cancellation rules in these terms apply. The same goes for what you buy in person at the studio.

If you start using the plan within those 14 days. When you pay, you ask us to start the plan straight away. If you book classes and then withdraw, you pay only for what you used: for a single class or a pack, the classes booked (and not cancelled in time); for a monthly plan, the share of the days already passed. We refund the rest.

How to withdraw. Tell us clearly that you are withdrawing, within the 14 days: by email to hello@oceanyogacaparica.pt, by message to +351 962 236 921 or at the studio. You can use the form below, but you don't have to. We confirm we received your request.

Refund. We refund within 14 days of your request, the same way you paid, at no cost to you. What you paid with credit goes back as credit.

Model withdrawal form (only if you want to use it):

To: Ocean Yoga Caparica, Rua do Juncal, 5C, Torre das Argolas, 2825-359 Costa da Caparica, hello@oceanyogacaparica.pt

I hereby give notice that I withdraw from my contract for the following service: [name of the plan or gift card]

Bought on: [date]

Name:

Account email:

Date:

10. Studio rules

• Arrive a few minutes early, with your phone on silent.
• Respect the space, the quiet of the classes and other people.
• Follow the team's guidance on using the rooms and equipment.
• Don't leave valuables at the studio.
• We may ask anyone who disrupts a class or puts someone at risk to leave and, if it happens again, suspend their account.

11. Insurance and liability

• The studio holds the mandatory sports insurance for people practising on its premises, as the law requires.
• The studio is liable for damage it causes, under the law. Nothing in these terms excludes or limits our liability for death or harm to health, or for wilful misconduct or gross negligence.
• We are not liable for belongings left at the studio, unless the damage is our fault.
• We do our best to keep the site and the app working, but there may be interruptions. If an app failure stops you booking or cancelling, talk to us and we'll sort it out.
• We may change or improve the app's features. What you have already paid for stays.

12. Site and app content

The texts, photos, logos and design of the site and the app belong to the studio or are used with permission. You may share links, but not copy the content for other purposes without permission. Links to other organisations' sites are there to help; their content is their responsibility.

13. Changes to these terms

We may change these terms, for example when the studio's rules or the law change. The date at the top says when they last changed. If a change is important, we tell you in the app and by email before it applies. For a monthly plan already running, the change applies from the next renewal and you can cancel before.

14. Complaints and disputes

• If something goes wrong, talk to us first: hello@oceanyogacaparica.pt or +351 962 236 921. We answer as soon as we can.
• You have the electronic complaints book (Livro de Reclamações Eletrónico) at www.livroreclamacoes.pt and the paper book at the studio.
• You can use consumer arbitration. The competent centre for the studio is the Centro de Arbitragem de Conflitos de Consumo de Lisboa (Rua dos Douradores, 108 a 116, 2.º e 3.º, 1100-207 Lisboa, +351 218 807 030, www.centroarbitragemlisboa.pt), which covers Almada. CNIACC, the National Centre for Consumer Dispute Information and Arbitration (www.cniacc.pt), acts when no other centre is competent. For disputes up to €5,000, if you choose arbitration, the studio must accept it.
• Portuguese law applies. Nothing in these terms takes away the rights the law gives you as a consumer, including going to the court where you live.